Support
Support is best effort, during business hours. There is no SLA or guaranteed response time while Querlyn is in development.
Send a request
Signed-in users can send a request from their account page, so it reaches us with the account attached.
Cannot sign in? Write to [email protected].
Never send us secrets
Do not include passwords, recovery codes, keys, database passwords, connection strings or query results in a request. Describe what happened instead, and quote any error reference shown on the page.
Support bundles
Support bundles are not sent by the desktop app yet. Once it supports them, you can send a support bundle — a diagnostics file — from the app's Report a Problem command. The app shows you exactly what it will send and sends it only with your consent, each time. Only Querlyn staff can open it, every opening is recorded, and it is deleted after 14 days; copies in our encrypted backups are gone within seven days after that. Quote the bundle ID the app shows in your request. Your account's support page lists the bundles you sent, and you can delete one there at any time.
Before you write
Querlyn help covers the app. The account help covers signing up, signing in, password resets, two-step verification and passkeys.